IT Support Engineer

NTT DATA; Basingstoke; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT services company is seeking an IT Support Engineer to provide technical support for hardware and software across sites for a Financial Services client in Belfast. You will be responsible for troubleshooting issues related to desktops, laptops, and printers, ensuring customer satisfaction through effective communication and proactive maintenance. The ideal candidate has 5+ years of relevant experience, strong skills in Windows environments, and excellent customer interaction abilities.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Strong customer interaction skills.

Responsibilities

• Reviews, troubleshoots and approves operational quality of systems.
• Installs, maintains and optimizes desktop configurations.
• Diagnoses and resolves performance problems.
• Performs maintenance and repair services.
• Advises customers on preventive maintenance.

Skills

Customer interaction skills

Windows operating system

Linux/Unix knowledge

Education

Relevant experience or equivalent education

Tools

A+ certification or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now. Overview NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end‑user computing support (including desktops, laptops, mobile and printers).

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimises desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Qualifications

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• Strong customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Benefits

Our people are the most critical component of our long‑term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over...