IT Support Engineer

Michael Page (UK); Redditch; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading manufacturing business in Redditch is looking for an IT Support Engineer to provide second-line technical support and ensure optimal performance of IT systems. The successful candidate will have strong technical knowledge, experience with Microsoft Server/Azure, and excellent problem-solving skills. This permanent position offers a competitive salary ranging from £30,000 to £35,000 per annum and opportunities for professional development within a supportive company culture.

Benefits

Competitive salary

Permanent position

Opportunities for professional development

Supportive company culture

Qualifications

• Experience in providing IT support in a professional environment.
• An analytical approach to problem-solving with attention to detail.
• A proactive attitude and the ability to work both independently and in a team.

Responsibilities

• Provide second-line IT support to resolve technical issues promptly.
• Maintain and monitor IT systems to ensure optimal performance and reliability.
• Assist in the setup, configuration, and deployment of hardware and software.
• Manage user accounts and permissions to ensure system security.
• Collaborate with the Technology department to implement system upgrades and improvements.

Skills

Strong technical knowledge of IT systems, hardware, and software

Proficiency in Microsoft Server/Azure Platform, including Active Directory

Competence in Microsoft 365 Suite, covering Defender and conditional access

Familiarity with network configurations and troubleshooting

Excellent organisational and time management skills

Job description

• Join a leading manufacturing business
• Developing and growing team

About Our Client

This role is with a well-established organisation in the FMCG sector. The company operates as a medium-sized business and is recognised for its focus on efficient operations and delivering quality products to its customers.

Job Description

• Provide second-line IT support to resolve technical issues promptly.
• Maintain and monitor IT systems to ensure optimal performance and reliability.
• Assist in the setup, configuration, and deployment of hardware and software.
• Manage user accounts and permissions to ensure system security.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Document IT procedures and provide training to end-users as required.
• Monitor system performance and troubleshoot issues proactively.
• Ensure compliance with company IT policies and best practices.

The Successful Applicant

A successful IT Support Engineer should have:

• Strong technical knowledge of IT systems, hardware, and software.
• Proficiency in Microsoft Server/Azure Platform, including Active Directory.
• Competence in Microsoft 365 Suite, covering Defender and conditional access.
• Experience in providing IT support in a professional environment.
• Familiarity with network configurations and troubleshooting.
• An analytical approach to problem-solving with attention to detail.
• Excellent organisational and time management skills.
• A proactive attitude and the ability to work both independently and in a team.

What's on Offer

• Competitive salary ranging from £30000 to £35000 per annum.
• Permanent position in the thriving FMCG industry.
• Office based 5 days a week
• Opportunities for professional development and career growth.
• A supportive company culture in a Redditch-based location.

If you are passionate about technology and eager to contribute to a successful organisation in the FMCG sector, apply now to become the IT Support Engineer.