Infrastructure Support Engineer

Xact Placements Limited; Aylesbury; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

An IT services provider near Aylesbury is looking for a proactive Infrastructure Support Engineer. This role involves acting as the senior technical escalation point for incidents, configuring network infrastructure, and leading IT projects in educational settings. The ideal candidate will have solid experience with networking, Windows Server, and cloud services. This position offers a salary between £37,000 and £40,000 and supports hybrid working arrangements.

Qualifications

• Proven hands-on experience configuring and supporting network infrastructure.
• Strong experience with Windows Server, AD, and cloud services like Office365/Azure.
• Excellent troubleshooting skills with a customer-first mindset.

Responsibilities

• Act as the senior technical escalation point for 2nd and 3rd line incidents.
• Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure.
• Lead IT projects from planning to implementation.
• Deliver on-site and remote technical support and contribute to documentation.

Skills

Configuring and supporting network infrastructure

Windows Server

Active Directory

Hyper-V

Office365/Azure

Excellent troubleshooting skills

Customer-first mindset

Great communication skills

Team-oriented approach

Job description

Infrastructure Support Engineer
Near Aylesbury (Hybrid)
£37,000 – £40,000

We’re looking for a technically strong and proactive 3rd Line Support Engineer with solid networking experience to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you’ll do:

• Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network‑related issues
• Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi‑site school environments
• Lead IT projects from planning to implementation
• Deliver on‑site and remote technical support and contribute to documentation and knowledge sharing

What you’ll bring:

• Proven hands‑on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless)
• Strong experience with Windows Server, AD, Hyper‑V, and Office365/Azure
• Excellent troubleshooting skills and confident decision‑making under pressure
• A customer‑first mindset with great communication skills
• A friendly, flexible, and team‑oriented approach