IT Support Engineer

Michael Page; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment firm is looking for an IT Support Engineer to provide second-line support within a thriving FMCG company. Based in Redditch, this permanent position offers a competitive salary between £30,000 and £35,000. The successful candidate will ensure optimal IT systems performance, assist in hardware and software deployments, and maintain user accounts for security. The role promises opportunities for professional development and a supportive work culture, ideal for anyone eager to contribute to the success of a dynamic organization.

Responsibilities

• Provide second-line IT support to resolve technical issues.
• Maintain and monitor IT systems for optimal performance.
• Assist in the setup and deployment of hardware and software.
• Manage user accounts and permissions for system security.
• Collaborate with the Technology department for system upgrades.
• Document IT procedures and train end-users.
• Monitor system performance and troubleshoot issues.
• Ensure compliance with IT policies and best practices.

Skills

Strong technical knowledge of IT systems

Proficiency in Microsoft Server/Azure Platform

Competence in Microsoft 365 Suite

Experience in providing IT support

Familiarity with network configurations

Analytical approach to problem-solving

Excellent organisational skills

Proactive attitude

Job description

Join a rewarding role as an IT Support Engineer in the FMCG industry, where you will play a key role in maintaining and supporting IT systems. Based in Redditch, this permanent position offers a great opportunity to work in a fast‑paced environment.

Client Details

This role is with a well‑established organisation in the FMCG sector. The company operates as a medium‑sized business and is recognised for its focus on efficient operations and delivering quality products to its customers.

Description

• Provide second‑line IT support to resolve technical issues promptly.
• Maintain and monitor IT systems to ensure optimal performance and reliability.
• Assist in the setup, configuration, and deployment of hardware and software.
• Manage user accounts and permissions to ensure system security.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Document IT procedures and provide training to end‑users as required.
• Monitor system performance and troubleshoot issues proactively.
• Ensure compliance with company IT policies and best practices.

Profile

• Strong technical knowledge of IT systems, hardware and software.
• Proficiency in Microsoft Server/Azure Platform, including Active Directory.
• Competence in Microsoft 365 Suite, covering Defender and conditional access.
• Experience in providing IT support in a professional environment.
• Familiarity with network configurations and troubleshooting.
• An analytical approach to problem‑solving with attention to detail.
• Excellent organisational and time management skills.
• A proactive attitude and the ability to work both independently and in a team.

Job Offer

• Competitive salary ranging from 30000 to 35000 per annum.
• Permanent position in the thriving FMCG industry.
• Office based 5 days a week.
• Opportunities for professional development and career growth.
• A supportive company culture in a Redditch‑based location.

If you are passionate about technology and eager to contribute to a successful organisation in the FMCG sector, apply now to become the IT Support Engineer.