2nd Line Support Engineer - Salisbury

Adecco; England; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading consultancy organisation is seeking a skilled 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. In this on-site role, you will resolve second-line incidents, handle user requests, and engage with project tasks. The ideal candidate possesses strong technical skills with Windows 10/11 and networking concepts, along with a commitment to delivering excellent service and achieving high customer satisfaction. Join us to make a difference in user support.

Qualifications

• Hands-on experience with Microsoft Windows 10/11 and Intune.
• Solid understanding of desktop and laptop hardware.
• Basic administration knowledge of SCCM (MECM) and Active Directory.

Responsibilities

• Resolve second-line incidents within defined SLAs.
• Complete user requests in a timely manner.
• Maintain escalations at less than 2% per month.
• Achieve CSAT scores of 4.5/5 or higher for incidents handled.

Skills

Hands-on experience with Microsoft Windows 10/11 and Intune

Solid understanding of desktop and laptop hardware

Basic administration knowledge of SCCM (MECM) and Active Directory

Working knowledge of networking concepts

Familiarity with security tools, especially disk encryption using BitLocker

Job description

Job Title: 2nd Line Support Engineer
Location: Salisbury (On-site, 5 days a week)
Salary: 31,000 - 33,000

A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you’ll play a key second‑line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You’ll work closely with our Service Desk and Level 3 teams to ensure high‑quality service delivery and seamless communication.

Key Responsibilities

• Resolve second‑line incidents within defined SLAs
• Complete user requests in a timely manner
• Maintain escalations at less than 2% per month
• Achieve CSAT scores of 4.5/5 or higher for incidents handled
• Communicate proactively with Service Desk and L3 teams
• Deliver project tasks within agreed timescales

What We’re Looking For

• Hands‑on experience with Microsoft Windows 10/11 and Intune
• Solid understanding of desktop and laptop hardware
• Basic administration knowledge of SCCM (MECM) and Active Directory
• Working knowledge of networking concepts (LAN/WAN/vlan, Wi‑Fi)
• Familiarity with security tools, especially disk encryption using BitLocker