Product Support Engineer

Wolseley UK; Warwick; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading specialist trade merchant in the UK is seeking a Product Support Engineer to provide technical assistance and resolve air conditioning issues. This permanent role offers a competitive salary and extensive benefits, including annual leave and a pension scheme. Candidates should have a degree in Mechanical or HVAC Engineering and 3-5 years of relevant experience. You will work Monday to Friday, providing support to customers and service teams, and maintaining product knowledge through site visits.

Benefits

Competitive salary

Bonus potential

Generous pension scheme

Enhanced maternity/adoption leave

Access to healthcare and wellbeing programs

Qualifications

• 3–5 years of experience in HVAC or air conditioning technical support.
• Strong understanding of electrical systems and control technologies.
• Valid driver's license.

Responsibilities

• Provide technical assistance to customers and service engineers.
• Diagnose and resolve complex product installation issues.
• Maintain in-depth knowledge of air conditioning products.

Skills

Technical assistance skills

Diagnostic skills

Knowledge of refrigeration cycles

Good computer skills

Education

Degree or diploma in Mechanical Engineering or HVAC Engineering

Job description

Salary

Competitive Salary + Bonus + Excellent Benefits

Product Support Engineer - Field Base - Climate Centre

So, who are we?

We are Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Product Support Engineer Field base

You’ll be responsible for:

• Provide technical assistance to customers, service engineers, and sales teams (Branches and KAM’s) regarding air conditioning systems.
• Diagnose and resolve complex product/installation issues, both remotely and on-site.
• Maintain in-depth knowledge of air conditioning products, including VRV/F systems, split units, and chillers.
• Site visits (pre and after sales) and liaise with suppliers and manufacturers for technical queries and product updates and training.

This is a permanent, full-time position working 40 hours per week, Monday to Friday 08:00AM-17:00PM with 1hrs break. No weekend work required.

And here’s what we’d like you to have:

• Degree or diploma in Mechanical Engineering, HVAC Engineering, or related field.
• Minimum 3–5 years in HVAC or air conditioning technical support or engineering role.
• Strong understanding of refrigeration cycles, electrical systems, and control technologies.
• Good computer and IT skills.
• Valid driver’s license.

We look forward to receiving your application!

Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!