Gladiator System Support Engineer

Boeing Company; Waddington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading defense contractor is seeking a Systems Support Engineer based at RAF Waddington, Lincolnshire. This role involves daily support and maintenance of training simulation applications for the RAF's Gladiator programme. Candidates should have strong problem-solving skills, basic knowledge of networking, and the ability to work in a team. A degree in an engineering or scientific field is essential, along with a commitment to military safety and working in a fast-paced environment. Security clearance is required.

Qualifications

• Must have or be willing to obtain SC security clearance.
• Basic knowledge of networking including protocols and routing.
• Experience supporting software on complex systems.

Responsibilities

• Provide daily support for the Gladiator system.
• Perform rapid fault diagnosis in accordance with SLAs.
• Address user issues efficiently.

Skills

Interpersonal skills

Basic problem-solving

Teamwork

Communication skills

Customer-focused attitude

Education

Degree or equivalent qualification in engineering or scientific field

Tools

Windows

Linux (RHEL)

Simulation systems

Job description

An exciting opportunity has become available to join Boeing Defence UK as a Systems Support Engineer based at RAF Waddington, Lincolnshire. We are seeking someone with great inter-personal skills to join the Systems Support Team who oversee the on-site operation, update and maintenance of a complex suite of training simulation applications and services for the RAF's Gladiator programme. This is a fast-paced, customer-focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a single, consistent, synthetic training environment. The role is based at RAF Waddington where virtual working will not be possible.

Responsibilities

• Provides daily support for the Gladiator system to include liaison with MoD and civilian instructional staff in exercise planning and preparation, communicating system limitations
• Initialises the system in the required configuration, perform system monitoring, rapid fault diagnosis in accordance with SLA's, implement hotfixes and workarounds to ensure successful training outcomes and maximum system uptime
• Performs deployment of configuration and software using a variety of deployment and source control tools
• Efficiently and effectively address user issues
• Perform troubleshooting, maintenance, change, reconfiguration and support to exercises, visits and demonstrations
• Interrogate system, software and event logs, dump files and console outputs to identify and resolve bugs or faults existing within the software/system
• Post operation tasks and system shutdown. Restoring environments to a predefined configuration in preparation for the next operational requirement of the capability
• Work closely with third-party suppliers to resolve any issues or faults. As well as wider Boeing teams i.e. integration, testing and development
• Maintain and review processes and documentation as required
• Some occasional travel to remote sites may be required

Qualifications

• Demonstrate the Boeing Values and Behaviours
• Must have or be willing to obtain SC security clearance, with potential to progress to DV clearance
• Good communication skills and able to work well in a team
• Basic problem-solving and analytical abilities
• Basic understanding of how to deploy and manage software on complex systems
• Basic knowledge of networking, including common protocols and routing
• Awareness of source control tools and how code is stored and managed
• Customer-focused attitude with a positive, can-do approach
• Willingness to work in a military environment and follow security rules
• Commitment to working safely at all times
• Applying good engineering practices and principles in daily work
• Experience supporting software and applications on Windows, Server, and Linux (RHEL) systems
• Some experience with simulation systems, especially HLA & DIS protocols
• Familiarity with synthetic training environments
• Understanding of military training simulation systems and relevant standards
• You will be a passionate engineer with a degree or equivalent qualification and 1+ years' work experience in a relevant engineering or scientific field, Not Applicable
• Boeing Defence United Kingdom Limited

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