Service Manager jobs in United Kingdom
Cleaning Services Support Manager
Mitie
Customer Service Branch Manager
Coventry Building Society
Manager, Customer Service
Dover Corporation
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Water Treatment Service Chemist/Account Manager – London
Future Select Ltd
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Water Treatment Service Chemist/Sales Manager – Manchester
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Service & Operations Manager (Fleet & Safety)
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Area Manager - Multi-Site Retail & Service Growth Lead
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MoD Service Desk Manager - Hybrid, SC Cleared
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Strategic IT Service Delivery Manager
Bechtle UK
Disability Services Team Manager (Children & 0-17)
Service Care Solutions
Service Desk Manager | ITIL & Multi-Vendor Leadership
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Care Services Manager — Quality & People-Centred Leadership
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Remote Service Desk Manager - Lead High-Impact MSP Team
Sterling Bridge
Cleaning Services Support Manager
Job summary
A facilities management company is seeking a Service Support Manager in the UK. You will ensure excellent service delivery, manage cleaning operations, and maintain compliance with safety regulations. Ideal candidates will have management experience in facilities management and strong customer service skills, along with IT literacy. This is a permanent full-time position with various benefits.
Benefits
Qualifications
- Previous management experience in soft services/cleaning within facilities management.
- Full UK clean driving licence required.
Responsibilities
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Manage daily cleaning operation on site.
- Follow statutory Fire and Safety regulations to mitigate risks.
Skills
Education
Tools
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Contract: PermanentType: Full TimeHours: 40 hours per week (5 days over 7)Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Manage daily cleaning operation on site.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.