Strategic IT Service Delivery Manager

Bechtle UK; Hardingstone; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT services provider in the UK seeks a Technical Service Delivery Manager to ensure seamless IT service delivery for high-profile customers. The role involves managing incident resolutions, coordinating with technical teams, and building customer relationships. Candidates should have strong expertise in cloud services and service management principles. This position offers an opportunity to drive continuous improvement and ensure customer satisfaction.

Qualifications

• Expertise in ITSM systems and service management principles.
• Strong understanding of cloud-based services and infrastructure.
• Excellent customer relationship and communication skills.

Responsibilities

• Ensure operational targets and contractual obligations are met.
• Develop and maintain strong customer relationships.
• Monitor and report on SLAs and performance metrics.
• Identify risks and implement mitigation strategies.
• Drive process improvements for service delivery.

Skills

ITSM systems

Customer relationship management

Technical guidance

Service delivery principles

Data analytics

Tools

Microsoft Azure

AWS

Microsoft Windows

Active Directory

O365

Job description

A leading IT services provider in the UK seeks a Technical Service Delivery Manager to ensure seamless IT service delivery for high-profile customers. The role involves managing incident resolutions, coordinating with technical teams, and building customer relationships. Candidates should have strong expertise in cloud services and service management principles. This position offers an opportunity to drive continuous improvement and ensure customer satisfaction.