Cleaning Services Support Manager

Mitie; Annaclone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A facilities management company is seeking a Service Support Manager in the UK. You will ensure excellent service delivery, manage cleaning operations, and maintain compliance with safety regulations. Ideal candidates will have management experience in facilities management and strong customer service skills, along with IT literacy. This is a permanent full-time position with various benefits.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

Qualifications

• Previous management experience in soft services/cleaning within facilities management.
• Full UK clean driving licence required.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Manage daily cleaning operation on site.
• Follow statutory Fire and Safety regulations to mitigate risks.

Skills

Customer service

Communication

Organisational skills

Time management

IT literacy

Education

IOSH Health & Safety qualification

Tools

Microsoft Office

Job description

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Contract: PermanentType: Full TimeHours: 40 hours per week (5 days over 7)Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT

Role Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Manage daily cleaning operation on site.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we’re looking for

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

What we offer you

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.