Service Delivery Manager: Drive Client Success in Transport Tech

Videalert; Wales; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology services provider in the United Kingdom is seeking a Service Delivery Manager to oversee complex client portfolios and enhance service delivery. The ideal candidate will have a strong background in project or service delivery, excellent communication skills, and the ability to manage multiple projects. This role offers a healthcare cash plan, discounts on various services, and enhanced family leave packages, amongst other benefits.

Benefits

Healthcare Cash Plan

Discounts on retail, travel, wellbeing

Life Insurance

25 days holiday + bank holidays

Cycle to Work Scheme

Enhanced maternity & paternity packages

Pension contributions

Qualifications

• Experience managing complex client portfolios.
• Familiarity with budgets and invoicing.
• Ability to manage multiple projects.

Responsibilities

• Manage day-to-day service delivery across client contracts.
• Own relationships from implementation through to renewal.
• Monitor performance against KPIs/SLAs.

Skills

Service delivery background

Excellent communication skills

Organisational skills

Project management confidence

Proactive mindset

Job description

A leading technology services provider in the United Kingdom is seeking a Service Delivery Manager to oversee complex client portfolios and enhance service delivery. The ideal candidate will have a strong background in project or service delivery, excellent communication skills, and the ability to manage multiple projects. This role offers a healthcare cash plan, discounts on various services, and enhanced family leave packages, amongst other benefits.