Service Desk Manager (Contract) - Lead IT Support Team

Computerworld Personnel Ltd; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment consultancy is seeking a hands-on Service Desk Manager to lead a small IT support team in Cheltenham. This role involves managing service desk operations, improving service quality, and providing direct support when needed. Candidates should have strong background in managing IT support teams, experience with Windows and Microsoft 365, and familiarity with ITSM platforms. The contract offers a competitive day rate, and you'll work on-site with a focus on continuous improvement.

Qualifications

• Proven experience managing IT support teams across multiple sites.
• Strong hands-on skills with Windows 10/11 and Microsoft 365.
• Familiarity with ITSM platforms like ServiceNow or Jira.

Responsibilities

• Lead day-to-day operations of a small service desk team.
• Drive and improve service metrics and incident/request workflows.
• Provide 2nd-line support and manage cross-team escalations.

Tools

ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti)

Windows 10/11

Microsoft 365

Active Directory/Azure AD

Job description

A recruitment consultancy is seeking a hands-on Service Desk Manager to lead a small IT support team in Cheltenham. This role involves managing service desk operations, improving service quality, and providing direct support when needed. Candidates should have strong background in managing IT support teams, experience with Windows and Microsoft 365, and familiarity with ITSM platforms. The contract offers a competitive day rate, and you'll work on-site with a focus on continuous improvement.