Service Desk Training Specialist

Atos SE; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology company based in the UK is seeking a Service Desk Trainer to support its Level 1 Support Service Desk team. This role focuses on ensuring outstanding service levels through the design, implementation, and management of training programs. Candidates should possess excellent communication skills, MS Office proficiency, and a strong understanding of training best practices. Development opportunities and benefits include annual leave and medical scheme membership. Join us to enhance your skills in a dynamic environment.

Benefits

25 days annual paid leave

Private medical scheme membership

Pension contributions up to 10%

Flex benefits programme

Course and certification opportunities

Qualifications

• Demonstrable skills in MS Office applications.
• Excellent communication and interpersonal skills.
• Knowledge of training and development best practices.
• Ability to work under pressure and take initiative.

Responsibilities

• Provide effective training solutions and support.
• Identify training and development needs.
• Deliver induction and customer service training.
• Coordinate travel for training as required.

Skills

MS Office skills

Excellent communication

Training and development knowledge

Leadership experience

Problem-solving skills

Team player

Customer relationship management

Flexibility

Creativity

Job description

A global technology company based in the UK is seeking a Service Desk Trainer to support its Level 1 Support Service Desk team. This role focuses on ensuring outstanding service levels through the design, implementation, and management of training programs. Candidates should possess excellent communication skills, MS Office proficiency, and a strong understanding of training best practices. Development opportunities and benefits include annual leave and medical scheme membership. Join us to enhance your skills in a dynamic environment.