Ops Manager - Engineering Services & Service Desk (Newport)

VARGO Group; United Kingdom; On-site; GBP 42,000 - 50,000; Full time

Job summary

A specialist engineering services business is seeking an Operations Manager in Newport to lead a fast-paced Service Desk. The role requires managing a team of service engineers, overseeing financial administration, and ensuring efficient service delivery for national maintenance contracts. Candidates should have proven experience in a technical environment, leadership qualities, and proficiency in job management software. The position is primarily office-based, with occasional site visits required.

Qualifications

• Proven experience in managing a service department or engineering team.
• Strong logical and structured approach to administrative processes.
• Highly competent in Microsoft Office, especially Word and Excel.

Responsibilities

• Lead and manage a regional team of service engineers.
• Oversee the busy Service Desk for customer callouts.
• Master Joblogic software suite for task monitoring.

Skills

Team Leadership

Resource & Asset Management

Financial Administration

Technical Literacy

Software Proficiency

Tools

Microsoft Office

Joblogic

Job description

A specialist engineering services business is seeking an Operations Manager in Newport to lead a fast-paced Service Desk. The role requires managing a team of service engineers, overseeing financial administration, and ensuring efficient service delivery for national maintenance contracts. Candidates should have proven experience in a technical environment, leadership qualities, and proficiency in job management software. The position is primarily office-based, with occasional site visits required.