Dynamic 1st Line Service Desk Analyst — ICT Support

NHS; Northampton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading health services provider is seeking a Support Service Desk Analyst to join their 1st Line Service Desk team. Responsibilities include providing 1st line ICT support, resolving incidents, and maintaining service standards. Candidates must possess strong communication skills and experience in ICT Service Delivery. This full-time fixed-term position based in Northampton offers competitive pay and opportunities for professional development in a friendly team environment.

Qualifications

• Experience in a 1st line ICT Service Desk team.
• Evidence of continuing professional development.
• Experience in delivering a Service Delivery function.
• Experience of working within multi-disciplinary teams.

Responsibilities

• Provide 1st line incident resolution service at Service Desk.
• Resolve incidents at the first point of contact.
• Maintain records of all contacts on the Service Desk.
• Communicate progress of incidents to end users.

Skills

Good verbal and written communication skills

Ability to manage priorities

Accurate and advanced keyboard skills

Education

Diploma/Vocational Level 4 education or equivalent

Tools

ITIL tools and methodologies

Microsoft Office applications

Job description

A leading health services provider is seeking a Support Service Desk Analyst to join their 1st Line Service Desk team. Responsibilities include providing 1st line ICT support, resolving incidents, and maintaining service standards. Candidates must possess strong communication skills and experience in ICT Service Delivery. This full-time fixed-term position based in Northampton offers competitive pay and opportunities for professional development in a friendly team environment.