Service Desk Analyst

Flexjet Europe; Farnborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading private aviation company in Farnborough is seeking an IT Service Desk Analyst to provide first and second-line support for users, including pilots and staff. Responsibilities include troubleshooting hardware/software issues, managing IT assets, and assisting with onboarding processes. The ideal candidate should have over two years of IT support experience, familiarity with Microsoft 365 and Apple devices, and a proactive problem-solving attitude. This role offers opportunities for professional growth within a dynamic team.

Benefits

Career growth opportunities

Dynamic work environment

Qualifications

• 2+ years of experience in IT support or service desk roles.
• Experience supporting Microsoft 365 and Apple devices.
• Knowledge of password resets and user permissions in Active Directory.

Responsibilities

• Provide IT support via multiple channels (Zendesk, phone, email).
• Troubleshoot hardware and software issues.
• Manage IT assets and maintain documentation.

Skills

IT support experience

Microsoft 365

Windows 10/11

Apple devices

Active Directory

MDM tools

Strong interpersonal skills

Problem-solving

Detail-oriented

Good communication in English

Education

Bachelor's degree in Computer Science or related field

Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL

Tools

Zendesk

MDM tools (Intune, SCCM)

Job description

Career Opportunities with Flexjet Europe

Careers At Flexjet Europe

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Flexjet is a global leader in private aviation, known for delivering exceptional travel experiences through innovation and excellence. Behind every take-off is a seamless IT operation — and that’s where you come in.

We’re looking for a proactive and service-driven IT Service Desk Analyst to join our Farnborough-based team. In this role, you’ll provide first and second-line support for our user base, including pilots, crew, and staff across multiple brands and locations. From solving everyday tech issues to ensuring smooth onboarding, you'll be an essential part of keeping our operation running 24/7.

You’ll work closely with our international Help Desk team and IT specialists in infrastructure, networking, and development, gaining broad exposure and real growth opportunities in a fast-moving environment.

Duties & Responsibilities

• End-User Support & Service Delivery
  • Provide IT support via Zendesk, phone, email, and in-person requests.
  • Troubleshoot Windows, macOS, iOS devices, software, and basic network issues.
  • Support employee onboarding/offboarding, including laptop provisioning and account setup.
  • Educate users on company tech and provide hands-on assistance where needed.
• Systems, Inventory & Admin Tasks
  • Install, configure, and maintain desktop hardware, peripherals, and printers.
  • Manage and track IT assets, including MDM-enrolled devices (e.g., phones, tablets).
  • Maintain accurate technical documentation and contribute to support guides.
• Work closely with the global IT team to ensure consistent support coverage.
• Escalate and document recurring issues and suggest process improvements.
• Liaise with third-party vendors to troubleshoot hardware/software dependencies.
• Occasionally travel to our office in London and participate in future on-call rotations.

Must-haves

• 2+ years of experience in IT support or service desk roles.
• Experience providing support in an environment with Microsoft 365, Windows 10/11, and Apple devices (MacBooks, iPhones, iPads).
• Experience with Active Directory tasks: password resets, user permissions, access control.
• Knowledge of MDM tools (e.g., Intune, SCCM) and IT asset management.
• Strong organisational and interpersonal skills, with a genuine, empathetic approach to supporting colleagues and resolving their IT challenges.
• Be a proactive problem-solver who pays close attention to detail and takes ownership of issues until they're fully resolved.
• Good verbal and written communication skills in English

Nice-to-haves

• Bachelor’s degree in Computer Science or related field.
• Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL.
• Prior experience in aviation, hospitality, or logistics environments.
• Basic knowledge of networking concepts and cabling standards.

Candidates must possess the legal ability to work in the United Kingdom.

Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.