Service Desk Analyst jobs in United States

Honeycomb is delighted to be working alongside our reputable client to recruit for a Helpdesk Administrator to join their team in Belfast. This is a fantastic opportunity to secure a new role within a growing business that boasts a beautiful modern office space in the heart of the City-Centre. The Helpdesk Administrator is an integral role for the business, responsible for co-ordinating tasks daily between contractors, internal departments, and clients. You will be responsible for ensuring the smooth delivery of day to day works and provide a point of contact for clients of the business.

• Providing the main point of contact for clients flagging any maintenance issues on site.
• Scheduling work orders with contractors, taking time scales and location into consideration.
• Manage the internal system, ensuring all documents relating to contracts, compliance, health & safety, evaluations, and services are filed and accessible to relevant stakeholders.
• Work closely alongside the team of contract managers, assisting with procurement processes, site compliance and policy development.
• Maintain the client database, ensuring records and interactions are regularly updated.
• High level of attention to detail and an ability to thrive in a fast-paced, varied role.

The Right Person for this role will have previous experience working in a similar position, where they have demonstrated an ability to work well autonomously. You will be an excellent communicator and have exceptional attention to detail. The right candidate for this role will possess strong IT skills, and demonstrable experience reviewing documentation and organising others.

The Package for this role includes a city centre location, and a competitive salary ranging from £27,000 - £29,000 dependant on experience. Full benefits can be discussed upon conversation with Honeycomb.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb on 028 96207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.