24/7 Service Desk Shift Lead Engineer

Electus Recruitment Solutions; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a proactive Shift Leader Service Desk Support Engineer to manage a team providing 24/7 IT support. You will coordinate service desk operations, ensuring effective resolution of incidents and high user satisfaction. Requirements include 2+ years of IT support leadership experience, strong technical skills, and excellent communication abilities. This role involves a rotational shift pattern, making flexibility key for success.

Qualifications

• 2+ years of experience leading a team in IT support.
• Proven technical support or helpdesk experience.
• Leadership experience in an IT environment preferred.

Responsibilities

• Oversee daily operations of the Service Desk.
• Lead and mentor service desk technicians.
• Ensure timely resolution of IT issues.

Skills

Leadership

Customer Service

Technical Support

Communication

Problem Solving

Tools

Helpdesk software

Job description

A leading recruitment agency in the UK is seeking a proactive Shift Leader Service Desk Support Engineer to manage a team providing 24/7 IT support. You will coordinate service desk operations, ensuring effective resolution of incidents and high user satisfaction. Requirements include 2+ years of IT support leadership experience, strong technical skills, and excellent communication abilities. This role involves a rotational shift pattern, making flexibility key for success.