IT Senior Systems Support Engineer

Jas Gujral; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A financial institution in London seeks an experienced IT Senior Systems Support Engineer to manage day-to-day technology infrastructure. The ideal candidate will have 5 to 7 years of IT experience, ideally within banking, with expertise in networking, systems support, and user computing. Key responsibilities include maintaining IT infrastructure, managing projects, and ensuring compliance with industry standards. The role offers a competitive salary range of £55K - £65K and requires strong interpersonal and communication skills.

Qualifications

• 5 to 7 years of experience in IT, preferably in the banking financial industry.

Responsibilities

• Maintain IT infrastructure by providing first line support for software, hardware, and networking.
• Manage operational aspects of projects.
• Design and deploy IT projects to enhance infrastructure.
• Provide End User Computing support.
• Coordinate system access requests between users and Group IT Security.
• Implement Disaster Recovery and backup procedures.
• Ensure compliance with Anti Money Laundering provisions.

Skills

CCNP level networking

Solarwinds – Service Desk Software

Pal Alto firewalls

Firemon – Network Security Devices and Policy Management

Avaya PABX systems

Windows 10

Windows Server 2016 and above

Redhat Linux

VMWare v6.7 and above

Veeam Backup and Replication

Symantec Endpoint Protection

Symantec Endpoint Encryption

ManageEngine Patch Manager Plus

Microsoft Office 365

Cisco Switches and Routers

Palo Alto Firewalls

LAN/WAN Routing

Dell PowerEdge Servers

Dell PowerVault SAN Storage

Education

Bachelor or Master’s degree in relevant discipline

Job description

IT Senior Systems Support Engineer

Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry.

You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently.

Key Skills

• CCNP level networking
• Solarwinds – Service Desk Software experience
• Experience of Pal Alto firewalls
• Firemon – Network Security Devices and Policy Management
• Experience of Avaya PABX systems

Responsibilities

• Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting
• Manage day to day operational aspects of a project and scope
• To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank.
• End User Computing support for all staff.
• Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times
• Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements
• Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions
• Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support
• To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness
• To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times

Technical/Functional Skills

• Proficient in common operating systems
  • Windows 10, Windows Server 2016 and above
  • Redhat Linux based Operating System
• Software proficiency
  • VMWare v6.7 and above
  • Veeam Backup and Replication
  • Symantec Endpoint Protection
  • Symantec Endpoint Encryption
  • ManageEngine Patch Manager Plus
  • Microsoft Office 365
• Networking (IT)
  • Cisco Switches and Routers
  • Palo Alto Firewalls
  • LAN/WAN Routing
• Hardware
  • Dell PowerEdge Servers
  • Dell PowerVault SAN Storage
• Project management
• Data analysis

Personal skills (Soft Competencies [Core/Leadership])

• Strong interpersonal skills
• Strong written and verbal communication skills (in English)
• Strong stakeholder engagement

Qualifications

• Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing)

The salary for this role is in the range £55K - £65K.

Please send your CV to us in Word format along with your salary and notice period.