Security Operations Administrator - Helpdesk & Rostering Pro

MAN Commercial Protection; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider is looking for a full-time Security Operations Administrator to join their Head Office Team in Solihull. The role involves managing a high volume of calls, assisting colleagues, and ensuring efficient operations. The ideal candidate should have excellent communication skills and can thrive under pressure. Experience in customer service or security is advantageous. Benefits include training, uniforms, and a discount scheme, along with a flexible shift pattern.

Benefits

Full uniform supplied.

Access to in-house training.

Free IPSA membership.

High Street Discount Scheme.

Access to 24-hour counselling helpline.

Free parking.

Overtime available on request.

Qualifications

• Experience in the security industry is advantageous but not essential.
• Experience using a time and attendance or workforce management system is preferred.
• A valid SIA SG or DS Licence is required.

Responsibilities

• Manage a high volume of calls from colleagues and customers.
• Assist with booking on and off processes.
• Complete incident forms and report writing.

Skills

Excellent communication skills

Competent computer skills

Ability to create comprehensive incident reports

Teamwork

Time management skills

Tools

MS Office

Timegate

Job description

A security services provider is looking for a full-time Security Operations Administrator to join their Head Office Team in Solihull. The role involves managing a high volume of calls, assisting colleagues, and ensuring efficient operations. The ideal candidate should have excellent communication skills and can thrive under pressure. Experience in customer service or security is advantageous. Benefits include training, uniforms, and a discount scheme, along with a flexible shift pattern.