Branch Customer Service Consultant — Digital Banking

HSBC; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading international bank is seeking a Customer Service Consultant to provide outstanding service and support for its customers. You will be the first point of contact, helping customers navigate digital platforms and ensuring their financial needs are met. The ideal candidate will possess excellent communication skills and a passion for delivering a superior customer experience. The role includes full training and opportunities for career development, within a company committed to diversity and inclusion.

Benefits

32+ days holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Excellent communication skills to engage and build connections with customers.
• Ability to take ownership of customer inquiries and resolve them.
• Resilience to adapt in a continuously changing environment.

Responsibilities

• Serve as the first point of contact for customers, providing support.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and provide appropriate support.

Skills

Business Development

Sales Experience

B2B Sales

Time Management

Troubleshooting

Relationship Management

Tools

HP Service Manager

Windows

ServiceNow

Job description

A leading international bank is seeking a Customer Service Consultant to provide outstanding service and support for its customers. You will be the first point of contact, helping customers navigate digital platforms and ensuring their financial needs are met. The ideal candidate will possess excellent communication skills and a passion for delivering a superior customer experience. The role includes full training and opportunities for career development, within a company committed to diversity and inclusion.