24/7 Service Desk Shift Leader

Electus Recruitment; Swindon; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Shift Leader Service Desk Support Engineer to manage the operations of a 24/7 service desk. Responsibilities include leading a team of technicians, resolving technical issues for end-users, and ensuring adherence to service level agreements. The ideal candidate has at least 2 years of experience in IT support, strong leadership skills, and excellent verbal and written communication abilities, along with a dedication to customer service.

Qualifications

• At least 2 years of experience leading a team in IT support.
• Proven experience in technical support or helpdesk roles.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily operations of the Service Desk, managing team members.
• Resolve IT issues efficiently and effectively.
• Maintain effective communication with end-users regarding their incidents.

Skills

Leadership

Customer service

Problem-solving

Technical support

Communication

Tools

Helpdesk software

Job description

A leading recruitment firm is seeking an experienced Shift Leader Service Desk Support Engineer to manage the operations of a 24/7 service desk. Responsibilities include leading a team of technicians, resolving technical issues for end-users, and ensuring adherence to service level agreements. The ideal candidate has at least 2 years of experience in IT support, strong leadership skills, and excellent verbal and written communication abilities, along with a dedication to customer service.