Service Desk Analyst jobs in United States

Role Overview:

We are seeking an experienced Director of AI Consulting to build and grow our AI advisory and delivery capabilities within Delta Capita’s expanding Data, Technology, and AI (DTA) function. This senior leadership role will be instrumental in defining the vision, shaping service offerings, and establishing the foundations of a scalable AI consulting practice. You will also lead AI-driven client engagements, build high-performing teams, and drive revenue through AI-enabled transformation initiatives.

This is a unique opportunity for a commercially driven leader with deep consulting experience and a strong, demonstrable track record of building new capabilities in AI and other emerging technologies from the ground up.

Key Responsibilities:

• Build and lead Delta Capita’s AI Consulting Practice, developing our go-to-market strategy, proposition development, and delivery model from the ground up.

• Act as a thought leader in AI, advising C-level clients on the practical applications of AI in financial services, including agentic AI, generative AI, automation, and predictive analytics.

• Drive business development, shaping proposals and solutions for AI-led consulting opportunities and generating a strong, repeatable pipeline across existing and new clients.

• Collaborate closely with the broader Consulting core areas of transformation & change, regulatory, client lifecycle management (CLM) to build joint propositions and accelerate AI adoption for our clients.

• Recruit, develop, and lead a high-performing team of AI-enabled consultants, data and technical specialists, product owners, business analysts by fostering a culture of innovation, experimentation, and measurable impact.

• Stay ahead of AI trends, tools, and regulatory developments to ensure our offerings remain cutting-edge, safe, scalable and compliant.

• Develop strategic partnerships with leading AI vendors, academia, and the fintech ecosystem to expand our capability.

Required Experience:

• Proven consulting background, ideally in top-tier or specialist firms, with a track record of building or significantly scaling a practice area, service line, or offering focused on the financial services industry

• Strong commercial acumen, with the ability to identify client needs, shape winning proposals, and deliver profitable engagements.

• Deep understanding of the AI landscape, from data foundations and model development to governance and responsible AI, preferably within financial services

• Experience engaging senior stakeholders across large financial institutions and translating AI capabilities into tangible business value

• Skilled in practice leadership, team building, proposition development, and cross-functional collaboration.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.

Expectations regarding hybrid working:As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client’s offices or our own offices depending on the client) aligns to what our client’s policies and expectations are and these vary. Most of our client’s now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

Who We Are:

Delta Capita Group is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting & Solutions

• Technology

To know more about Delta Capita and our culture click here:Working at DC - Delta Capita.