Service Desk Analyst jobs in United Kingdom

End Date

Monday 29 September 2025

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Job Description

LOCATIONS:London, Edinburgh, Bristol, Manchester, Leeds, Halifax

SALARY:£90,440-106,400

HOURS:Full time, 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

ABOUT THE OPPORTUNITY

We’re seeking experienced Senior Enterprise Architects to lead the strategic direction of our technology landscape. In this pivotal role, you’ll shape and influence architectural vision, drive major transformation programmes, and ensure our solutions align with business strategy and future needs. You’ll provide thought leadership, mentor other architects, and play a key part in setting technology direction across the bank.

WHAT YOU'LL DO

• Lead the definition and delivery of technology strategy, working closely with senior stakeholders and the Architecture Lead.

• Set and maintain architecture roadmaps, guardrails, and patterns, ensuring alignment with business and technology goals.

• Provide strategic oversight and governance for major transformation initiatives.

• Mentor and develop a team of architects, fostering a culture of collaboration and continuous improvement.

• Represent architecture in executive forums, influencing decision-making at the highest levels.

• Build and maintain strong relationships across business, engineering, and technology teams.

• Stay ahead of emerging technologies and industry trends, bringing innovative thinking to the organisation.

• Champion agile ways of working and support iterative delivery.

WHAT YOU'LL NEED

Architecture & Technology

• Deep expertise in enterprise architecture frameworks (TOGAF, Zachman, etc.)

• Strategic experience with cloud platforms (GCP, AWS, Azure), hybrid hosting, and modern architectures

• Strong background in API design, microservices, modular applications, and data strategies (ETL, modelling, governance)

• Knowledge of cybersecurity, technology sustainability, and digital transformation in complex environments

• Experience in payments, retail banking, and large-scale change

Leadership & Strategic Influence

• Proven ability to set architectural vision and influence at senior levels

• Experience leading and mentoring architecture teams

• Strong track record of driving technology strategy and transformation

Collaboration & Communication

• Excellent communication and storytelling skills, able to engage and influence executive stakeholders

• Ability to build trusted relationships across engineering, product, and business teams

Continuous Improvement

• Commitment to continuous learning and staying ahead of technology trends

• Passion for driving process improvements and embedding best practices

ABOUT WORKING FOR US

We’re committed to building a diverse and inclusive team that reflects modern society. We welcome applications from all backgrounds and offer reasonable adjustments for candidates who need them. Our benefits include:

• Up to 15% pension contribution

• Annual bonus award (subject to Group performance)

• Share schemes, including free shares

• Flexible benefits to suit your lifestyle

• 30 days’ holiday plus bank holidays

• Wellbeing initiatives and generous parental leave

If you’re excited by the thought of shaping the future of technology at our bank, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.