Service Desk Analyst jobs in United Kingdom

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As part of the huge growth in demand in our Energy Transition & Utilities practice, we are seeking an experienced senior leader to join our highly talented team, working on the pursuit and delivery of major advisory, consulting and transformation services across our sector.

Our clients within Energy Transition & Utilities include those within the sub‑sectors of Energy Networks, Energy Retail, Energy Central Markets, Water and Nuclear.

Driven by major investment in the sector and the unique position of our Capgemini Invent business, we are seeing a significant increase in demand for our services and teams. Our vast utilities experience, strong strategic and business transformation skillset, a deep understanding of digital, data and a highly collaborative approach has allowed us to build a successful track record of delivering leading edge consulting services and solutions for our clients.
 This role is designed to further expand and strengthen our position in this market. As a Managing Consultant or Senior Manager within our Nuclear team, you will help set direction, drive forward the business, build senior client relationships, model our values and behaviours and coach and develop junior members of the team. You will combine nuclear sector expertise with strong consulting skills, leading client engagements and supporting the expansion of our client base across the full civil nuclear lifecycle.

• Leading high‑profile nuclear energy projects that enable clients and the UK to deliver a low‑carbon, sustainable, and secure energy future.
• Collaborating within a diverse, multi‑disciplinary team of experts in civil engineering, digital and data, business operations, nuclear industry, and emerging technologies such as AI.
• Working closely with clients at all organisational levels, leading experienced delivery teams to achieve outcomes such as improved project execution and enhanced operational performance.
• Shaping strategy and driving growth for our nuclear business.
• Leading client engagements across the full civil nuclear lifecycle.
• Building and owning senior client relationships, acting as a trusted advisor.
• Coaching and developing junior team members, modelling our values and behaviours.
• Contributing to business development and thought leadership initiatives.
• Proactively identifying and pursuing new business opportunities.

Additionally, you will be expected to contribute to the business and to your own personal growth through activities in the following categories:

• Business Development – Utilising a combination of the organisation's broader pre‑existing relationships, company relationships and your own network
• Internal Contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development
• Learning & Development – Continuous learning and training to support your career development and develop required skills as you progress in your career.

We'd love to meet someone with:

• Experience working in the civil nuclear sector; that may include working across engineering, construction, operations, commissioning, and de‑commissioning experience related to nuclear projects, assets or facilities
• Excellent consulting skills, meaning experience of working in a major Consulting firm, and/or in industry but with a Consulting background
• Strong commercial and business understanding, with the ability to leverage own network and the organisation's broader pre‑existing relationships, to larger revenues across our business
• Ability to drive improvement initiatives for our clients, drawing on experiences and insights from across the full lifecycle of civil nuclear, and other applicable sectors.
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.

• You collaborate and communicate well with others, building and maintaining strong networks and working effectively both as a leader and a colleague
• You thrive in fast‑paced, high‑performing environments and drive excellence in project delivery, holding yourself to the highest of standards and setting an example for your team
• You constantly demonstrate a proactive 'growth' mindset and actively work with leadership to pursue new and existing opportunities
• You are a business and people leader

You’ll thrive in a collaborative and diverse environment that empowers you to innovate, grow your skills, and make a real impact‑whether you're shaping solutions for clients or driving positive change in society. You will be supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work every day.

At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.