SC Cleared - Logistics Helpdesk Administrator

Experis - ManpowerGroup; Hatfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Logistics Helpdesk Administrator to support Inside Sales, Projects, and Delivery Management. Located in Hatfield, this position demands strong communication skills, attention to detail, and a proactive approach under pressure. Applicants should have some experience in logistics and must hold Security Clearance. The role initially requires office presence before possibly transitioning to hybrid working. This offers a competitive rate of £18.58 per hour.

Qualifications

• Previous experience in logistics or a similar role is desirable.
• Security Clearance (SC) required.
• Must have strong communication skills.

Responsibilities

• Respond to emails and calls from internal teams.
• Amend and update orders in WMCS.
• Liaise with couriers for quotations and deliveries.
• Process documentation for international shipments.

Skills

Strong communication skills

Excellent organisational abilities

Ability to learn new systems quickly

Attention to detail

Ability to remain positive under pressure

Tools

WMCS

SAP

Job description

Security Cleared (SC Cleared) - Logistics Helpdesk Administrator

Location: Hatfield Business Park, Hatfield AL10
Contract: 24/11/2025 - 31/05/2026

• Umbrella: £18.58 per hour

About the Role

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office‑based role for the initial training period (minimum 3 months), with the potential for hybrid working later.

Key Responsibilities

• Respond to emails, tasks, and Teams calls from internal teams
• Amend and update orders in WMCS
• Obtain Proof of Delivery (PODs) and progress claims within deadlines
• Arrange carriage forwards and manage suspended orders
• Liaise with couriers for quotations, deliveries, and invoice queries
• Handle returns requests, coordinate collections, and process credits in SAP
• Process Buy & Store orders in WMCS
• Provide cover for creating commercial invoice paperwork for international shipments

Essential Skills

• Strong communication skills and confidence when speaking with people
• Excellent organisational and multitasking abilities
• Ability to remain positive and proactive under pressure
• Attention to detail and accuracy in processing orders and invoices
• Ability to learn new systems quickly (WMCS and SAP experience desirable)

Additional Information

• Security Clearance (SC) required
• Previous experience in logistics or a similar role is desirable but not essential