Service Desk Analyst jobs in United Kingdom

About The Role

As a Learning Support Team Leader, you will act as a lead to our LSA Mentor and Learning Support Assistants, providing support with day-to-day responsibilities.

You will be responsible for completing developmental observations, direct line management of Learning Support Assistants and LSA Mentor, monitoring recruitment needs and retention, and training and developmental opportunities.

You will work closely with the Group Learning Support Team Leads and Delivery Managers to provide operational support.

This is a full-time (37 hours per week), permanent contract based at Reading College.

What do you need to be a successful Learning Support Team Leader at Activate Learning?

You should be resilient, solutions-focused, and have a clear vision for the team. The ability to lead, coach, and motivate staff is vital.

• English and Maths at Level 2
• Experience working in an administration environment
• Evidence of effective communication skills
• Strong team values
• Ability to adapt flexibly to the changing needs of learners

Who We Are

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open, and inclusive environment that provides motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organization that offers the advantages of a large employer, a trusted partner in your career development, and a transformational way of working, while also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

Activate Learning Group Employee Benefits

Here are some of our benefits:

• Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned with our award-winning Learning Philosophy.
• Wellbeing & Resources Groups: Resources, guides, and tools to support staff wellbeing.
• Company benefits: Including free eye tests, will writing, and access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
• Learning and Development: Opportunities for professional growth through our in-house L&D team.
• Teaching Support: Tailored induction and development programs for teaching staff.
• Pension Schemes: Teacher and Local Government pension schemes for AL staff.
• Generous Annual Leave: Up to 6 weeks paid leave.
• Flexible Working: Options include hybrid and remote work, term-time only, and flexible patterns.
• Competitive salaries: With annual incremental progression and a twelve-point pay scale for teachers.
• On-Site Facilities: Free parking, refectories, hair and beauty salons, and gym access.

For a comprehensive list of benefits, visit our work-with-us/wellbeing-and-benefits page.

Application Process

Applicants should apply early; closed vacancies will prevent submission. Applications are reviewed on a rolling basis, and we reserve the right to interview, appoint, and close adverts at any time.

Activate Learning is committed to safeguarding. Successful applicants will undergo a DBS check. Applicants must be eligible to work in the UK; we do not sponsor work permits. We encourage applications from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. We are committed to inclusive recruitment and will provide reasonable adjustments upon request.