IT Support Analyst – 11348SJR

Proactive.IT Appointments Limited; Lichfield; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT consultancy is urgently seeking an experienced IT Support Analyst to join their team in Lichfield. This role requires on-site work for 4 days a week and involves providing high-quality user support, managing technical issues, and ensuring reliable technology for staff. A strong background in IT Support, especially in troubleshooting and systems administration, is essential. Competitive salary between £35k–40k plus excellent benefits including work-from-home options and medical cover.

Benefits

Annual leave

Pension scheme

Work from home option

Medical cover

Discretionary bonus

Qualifications

• Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services.
• Strong troubleshooting skills across desktop, applications, devices, and networks.
• Prior experience working as a primary support contact or senior escalation point.

Responsibilities

• Provide high-quality End User Support (EUS) to staff.
• Manage desktop, device, and access-related issues.
• Deliver technical troubleshooting and onboarding/offboarding.

Skills

IT Support experience

Troubleshooting skills

Windows administration

Microsoft 365 experience

Communication skills

Experience with global teams

Job description

IT Support Analyst

11348SJR
£35k – 40k per year + Bonus + Brilliant Benefits

Our client is urgently looking for an experienced IT Support Analyst to join their team based in Lichfield on a permanent basis.

Please note, the role will require you to be on-site for 4 days per week.

You will be a key member of the Technical Infrastructure team and the primary point of contact for all end user desktop, device, and access‑related issues across the business. This role delivers high‑quality End User Support (EUS), Field Services, onboarding/offboarding, and technical troubleshooting to ensure that all staff have reliable, secure, and productive technology.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, 1 day to work from home each week, your own kit, medical cover, discretionary bonus and many, many more perks!

IT Support Analyst – Key Skills

• Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services
• Strong troubleshooting skills across desktop, applications, devices, and networks
• Prior experience working as a primary support contact or senior escalation point
• Experience administering Windows, Microsoft 365, and Active Directory
• Ability to work independently, manage priorities, and own issues end‑to‑end
• Excellent communication and stakeholder‑service skills
• Experience working with distributed or global teams

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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