Senior IT Support Analyst - On-Site 4 Days + 1 WFH

Proactive.IT Appointments Limited; Lichfield; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT consultancy is urgently seeking an experienced IT Support Analyst to join their team in Lichfield. This role requires on-site work for 4 days a week and involves providing high-quality user support, managing technical issues, and ensuring reliable technology for staff. A strong background in IT Support, especially in troubleshooting and systems administration, is essential. Competitive salary between £35k–40k plus excellent benefits including work-from-home options and medical cover.

Benefits

Annual leave

Pension scheme

Work from home option

Medical cover

Discretionary bonus

Qualifications

• Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services.
• Strong troubleshooting skills across desktop, applications, devices, and networks.
• Prior experience working as a primary support contact or senior escalation point.

Responsibilities

• Provide high-quality End User Support (EUS) to staff.
• Manage desktop, device, and access-related issues.
• Deliver technical troubleshooting and onboarding/offboarding.

Skills

IT Support experience

Troubleshooting skills

Windows administration

Microsoft 365 experience

Communication skills

Experience with global teams

Job description

A leading IT consultancy is urgently seeking an experienced IT Support Analyst to join their team in Lichfield. This role requires on-site work for 4 days a week and involves providing high-quality user support, managing technical issues, and ensuring reliable technology for staff. A strong background in IT Support, especially in troubleshooting and systems administration, is essential. Competitive salary between £35k–40k plus excellent benefits including work-from-home options and medical cover.