Housekeeping & Customer Support Team Lead

Serco Limited; Larbert; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service management company in the United Kingdom is seeking a Customer Support Team Leader. The role focuses on providing support to housekeeping teams, ensuring high-quality service delivery, and maintaining hygiene standards in the domestic environment. You will manage staff performance, provide training, and ensure compliance with all relevant legislation. Ideal candidates will possess strong communication skills and a focus on customer satisfaction. This is a key role in supporting the operational effectiveness of the team.

Qualifications

• Proven ability to manage a team effectively.
• Experience in a customer service environment.
• Strong understanding of hygiene standards.

Responsibilities

• Undertake a comprehensive range of domestic and housekeeping duties.
• Ensure customer satisfaction and relationship building.
• Direct and assist staff within the departments.
• Manage absenteeism and training of staff.
• Control compliance with hygiene and health and safety legislation.

Skills

Effective communication

Staff training

Knowledge of Health and Safety legislation

Customer satisfaction focus

Job description

A leading service management company in the United Kingdom is seeking a Customer Support Team Leader. The role focuses on providing support to housekeeping teams, ensuring high-quality service delivery, and maintaining hygiene standards in the domestic environment. You will manage staff performance, provide training, and ensure compliance with all relevant legislation. Ideal candidates will possess strong communication skills and a focus on customer satisfaction. This is a key role in supporting the operational effectiveness of the team.