Service Desk Analyst jobs in United Kingdom

Develop your expertise with Northwood, where no two days are the same!

We're offering you variety, a close-knit team, and the opportunity for regular expensed travel to our other tissue manufacturing sites.

Let's connect and begin your Northwood Career!

Here's what's in store for you:

• Variety and continuous learning - tomorrow will bring something new
• Our attractive Telford offices with a communal breakroom and free tea and coffee
• Knowledge and skill development
• Regular exposure to daily Service Desk support cases
• High involvement in project support (e.g. system implementation, deployment, training, and support) - training will include assisting with guides, and documentation.
• Free secure onsite parking
• Private Medical Insurance (as well as many other benefits)

Here's what your day to day will look like:

Your systems support is critical. You'll typically work with modern cloud, SaaS and on-site applications such as:

• SAP Business ByDesign
• SNAP Warehouse Management
• Mandata Transport Management
• Markem labelling systems
• Microsoft cloud tools (full suite)

You will support users, access, and integration, resolving issues, maintaining data accuracy, and assisting with configuration.

This will include scanners, label printers, as well as user setup, onboarding/offboarding, and asset management. You will liaise with third party IT partners and vendors where needed.

You'll help us identify opportunities to streamline system usage and improve data flows, enhancing systems, configuration changes, and testing.

We'll be sure to involve you in Systems improvement projects, upgrades, integrations, reporting enhancements, and new site/line implementations.

• Company pension
• Life assurance
• Free company products
• Free on-site parking
• Food, retail, holidays, cinema, and gyms discounts
• Wellness programmes, including Employee Assistance Program and OnDemand GP service
• Free early access to pay scheme
• Salary sacrifice schemes
• Employee referral scheme

What we need from you:

• Experience in an IT and Systems Support capacity (ideally in the FMCG/manufacturing sector).
• Knowledge of ERP and business systems.
• Understanding of Warehouse Management systems, labelling systems, or shop-floor technologies (desirable).
• Strong knowledge of Microsoft cloud tools (365, Teams, SharePoint, etc.).
• Excellent problem-solving, with a proactive and helpful attitude.
• Clear communication style at all levels, from operations to senior leadership.
• Curiosity into how systems work, and a desire to learn and grow with the business.