Service Delivery jobs in Grande-Bretagne

Thomas & Adamson International Ltd (part of the Egis Group)are an award-winning UK based consultancy firm specialising in project management, cost management, building surveying and safety services in the Buildings space. Over the last 90 years, T&A have been supporting and leading organisations through the challenges of procuring, delivering and operating their built assets. We do this across the UK, the USA and Middle East. The personalised nature of our expertise and advice gives our clients what they really want - greater confidence, more time and increased return on investment.

Our parent company Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 22,000 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting‑edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.

As part of your role, you will be responsible for the following:

Project work

• Performing to a high standard, all duties expected of a competent health and safety professional, ensuring that best practice is employed at all times.
• Administering project work in line with T&A policies, practices and procedures.
• Representing T&A in the marketplace and participating as required in business development activities.
• At all times acting on behalf of T&A in a polite and professional manner and ensuring that company values are maintained and promoted.
• Ensuring adequate and timely communication channels are in place to support effective service delivery.
• Coordinating and preparing information to support the client, seeking and listening to the client’s requirements and acting on them accordingly.
• Providing robust, pragmatic health and safety guidance to client’s and design teams on the most effective approach to achieve project deliverables.
• Ensuring others meet their obligations/responsibilities under their appointments and appropriate health and safety legislation.

General duties

• Overseeing / reviewing / approving the work of junior members of staff in a positive and constructive manner, as may be required for the delivery of project appointments.
• Representing T&A in a professionally competent and positive manner, ensuring service quality and integrity is maintained to the highest possible standards.
• Reporting to the Client and other stakeholders in line with the Client’s requirements and in line with company standards.

Delivering great client experience

The successful candidate will build strong, professional relationships with clients, consultants and contractors, based on mutual respect, trust and integrity. In this context, the role will involve:

• Representing T&A at project meetings with client’s, designers and contractors to provide advice on all aspects of project assignments and following up on actions assigned to T&A at all such meetings.
• Communicating clearly, concisely and coherently with the client and other consultants regarding information required for the purpose of performing our services.
• Identifying risks and issues with ongoing activities and assist with positively identifying mitigation measures in a way that both protects the interests of the client, T&A and any other relevant stakeholders and assisting in appropriately recording any discussions and remedial actions taken.

In doing all of this, act in a manner which fully reflects the cultural values of T&A; confident, honest, responsible, supportive.

About you:

Suitable candidates will be expected to demonstrate their ability:

• To prioritise and co‑ordinate tasks efficiently, ensuring all deadlines are met.
• To demonstrate excellent attention to detail.
• To be pro‑active and able to work both autonomously and as part of a wider team.
• To be confident and assertive where required.
• To be a team player and able to communicate effectively with colleagues, Client’s and other consultants.
• To adopt a flexible and adaptable approach to work.
• To be a good role model for other members of the team.
• To understand the importance of discretion and confidentiality.
• Must hold a valid UK driving licence and have access to a vehicle as travel to remote sites is required.

• Able to demonstrate relevant experience in a consultancy environment undertaking the role of Principal Designer, Client Adviser, Adviser to Principal Designer and general Health & Safety adviser as required by the client appointment.
• Holdrelevant qualifications/ professional membership for the role.APS membership would be highly desirable.
• Able to demonstrate fire risk and asbestos risk management awareness.
• Able to demonstrate awareness of current legislation relating to health & safety and capable of undertaking health and safety audits.
• Expected to demonstrate a range of strong core health and safety skills reflected in successful project delivery across a variety of industry sectors.
• Able to demonstrate an understanding of traditional and modern procurement routes and construction contract suites.
• Expected to have a good understanding of modern construction methods.
• Able to demonstrate their involvement with several client’s and that you have been able to establish good working relationships with them.
• Able to demonstrate suitable and sufficient understanding and knowledge of design principles.

Equality, Diversity & Inclusion:

At Egis, we are an Equal Opportunities employer and we recognise the value of a diverse organisation. Egis appreciates all job applications. If you decide to apply for an opportunity at Egis, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and everyone’s contribution as this builds our culture and means, if you work for Egis, you will be included, listened to and respected.