Service Delivery jobs in Italy

Technical Services Lead

Job ID 205042

Posted 02-Apr-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance, Facilities Management

Location(s) Leeds - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Milton Keynes - England - United Kingdom of Great Britain and Northern Ireland, Nottingham - England - United Kingdom of Great Britain and Northern Ireland

Job Role:Technical Services Lead

Reporting to:Contract Manager

Location: National - hybrid with WFH and travel nationally to site

Job Purpose:
The Technical Service Lead will be expected to familiarise with all aspects of administration and engineering related to the client occupied buildings. Responsibilities will be to carry out efficient running of the critical and non-critical services and associated functions.

Key Accountabilities:

• To act as the principal client facing technical expert across all service lines.
• Ensure contracts are staffed by fully competent engineering teams.
• Update Monthly Risk Register and lead reviews with Client.
• Act as contract Lead in Quarterly written Scheme reviews with client in competent role as AP.
• Quarterly reviews with Key Technical service partners to review technical & commercial aspects of service delivery and areas of innovation.
• Provide Technical support in annual commercial discussions with Key suppliers and contribution within the Appendix A annual process.
• Act as Senior Authorised Person/Authorising Engineer for the contract.
• Produce standardised documentation and processes that can be utilised and tailored by the site teams (i.e., Forward Maintenance Register, Risk Registers).
• Provide investigation and root cause analysis as required, producing reports, and learning from experience documents to be shared internally/externally.
• Promoting and maintaining core CBRE values.
• Responsible for day-to-day supervision, operations, and maintenance of all electrical and mechanical plant services primarily PPM and reactive works.
• Daily management of Lead engineering team.
• Ensure the contract has the right complement of AP to support engineering activities.
• To direct, instruct and supervise all contractors as well as subcontractors, ensuring staff compliance with working practice.
• Ensure that all matters that have impacted the smooth running of the building and the facilities are immediately reported to senior management throughout the complete escalation procedure.
• Assist the project team with all technical and operational problems which may arise.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices with emergency/contingency procedures with critical systems.
• Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all engineering issues.
• Ensure that all staff is conversant with the operation and control of critical and non-critical systems installed with the client’s portfolio.
• Champion technical solutions & innovations.
• Mentor and grow the engineering standard of engineers across the contract, ensuring best practice and knowledge is shared.
• To support Lead Engineers with managing holiday, sickness, maintaining the correct and required shift level within the building.
• Identify needs/assist in arranging training for engineers.
• Management of engineering services with the HV/LV, UPS, and Building Management Systems.

• Accountability to the CBRE functional heads, as appropriate.
• Accountable day-to-day to the relevant client contacts.
• Line management responsibility for a contract team and indirectly for relevant sub-contractors.
• Financial responsibility for the delivery of Plan commitments for the contract.

• Recognised apprenticeship, Level 3 in Electrical/Mechanical engineering or equal.
• Proven experience in business-critical engineering systems.
• Strong people management skills.
• A strong and committed team player capable of prioritising and solving problems, utilising innovative solutions.
• Must be well organised with good task management skills.
• Good written & verbal communication skills.
• Computer literate.
• Have a positive and proactive approach to work and able to work on own initiative and as part of a team.
• Able to change work pattern at short notice to meet the requirements of the client.