Service Adviser jobs in United Kingdom

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Here at Kerry, we are currently recruiting for a ICT Site Services Analyst based in Coleraine, Northern Ireland.

Whilst the role will be mainly site based in Coleraine, there will be a requirement to visit other NI sites as necessary including Portadown and Omagh.

We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management.

Stakeholder Engagement

• Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust.

Operational Ownership

• Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects.

Team Collaboration

• Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team.

End-User Device Support

• Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently.

Application Management

• Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained.

Service Desk Escalation

• Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively.

Remote Team Collaboration

• Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments.

Project and Ticket Management

• Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines.

Site Visits

• Conduct weekly visits to Kerry sites in the NI —initially including Portadown and Omagh —to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites as necessary.

Networking Support

• Provide support for networking projects, which may occasionally require availability during weekends to meet project needs.

• Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered.

Technical Skills:

Hardware Support

• Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals.

Communications & Connectivity

• Experience in LAN support and cabling infrastructure.
• Ability to provide telephony support where necessary.
• Deliver remote access solutions for third-party logistics (3PL) partners.
• Support mobile connectivity tools, including mobile hotspots and 4G cards.

Operating Systems

• Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users.

Software and Systems Management

• Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous.
• Proficient in Microsoft Office 365 applications.
• Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools.

Active Directory

• Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management.

Device Lifecycle Management

• Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments.
• Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity.

Out-of-Hours Support

• Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery.

Behavioural Competencies

• Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative.
• Effectiveness under pressure, particularly during critical site activities or when facing project deadlines.
• Willingness to travel to other Kerry locations as required by business needs.
• Excellent communication skills and the ability to support users at all levels within the organisation.
• A valid driving license and access to a personal vehicle are essential requirements for this role.

In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.