Advisory Services Lead

Playtech; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading gaming technology company in Greater London is seeking an Advisory Services Lead to drive operational excellence and deliver effective solutions for clients. You will work directly with clients to optimize processes while leveraging Playtech's proprietary technology. The ideal candidate possesses strong analytical skills and a minimum of 4 years of experience in the gambling or iGaming industry. This role offers an exciting opportunity to make a significant impact in a fast-paced environment.

Benefits

Opportunities for professional growth and development

Collaboration and knowledge sharing

Supportive team environment

Qualifications

• At least 4 years of experience in a B2C or B2B role within the gambling or iGaming industry.
• Demonstrated in-depth knowledge of CRM systems and operational procedures.
• Experience creating and executing business plans.

Responsibilities

• Become an expert in Playtech software systems.
• Work directly with clients to improve operational processes.
• Support clients in delivering revenue growth.

Skills

Strong analytical skills

Excellent oral and written communication skills in English

Project management skills

Proficient with MS Office suite

Tools

CRM systems

Job description

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Are you passionate about driving operational excellence and delivering impactful solutions for clients in the gaming and betting industry? We’re looking for a dynamic Advisory Services Lead to join our team and help shape the future of our clients’ operations. If you thrive in a fast‑paced, client‑facing environment and have a knack for turning insights into action, this is your opportunity to make a real difference!

Job Description

Your Influential Mission: You Will…

• Become an expert in Playtech software systems and apply your knowledge to real‑world business situations.
• Work directly with clients to identify, analyze, and improve operational processes.
• Support clients in delivering revenue growth through operational change and optimization.
• Provide data‑driven recommendations and support the implementation of new initiatives and procedures.
• Set goals, define KPIs, and plan business strategies with client stakeholders.
• Support and deliver training activities for client teams.
• Share backend knowledge and industry insights with internal teams.
• Mentor and support less experienced team members.
• Travel regularly to client locations to work closely with their operational teams.
• Manage stakeholder relationships and provide updates at agreed intervals.
• Produce comprehensive project plans and roadmaps.
• Deliver detailed periodic reports on project status to both internal and external stakeholders.
• Conduct data and insight analysis to inform business decisions

Qualifications

Components for Success: You…

• Have at least 4 years of experience in a B2C or B2B role within the gambling or iGaming industry.
• Possess strong analytical skills and a keen eye for operational detail.
• Demonstrate in‑depth knowledge of CRM systems and operational procedures.
• Excel at presenting to all levels of an organization, with excellent oral and written communication skills in English.
• Have experience creating and executing business plans.
• Bring solid project management skills to the table.
• Are proficient with the MS Office suite.

You’ll Get Extra Points for…

• Prior knowledge of Playtech products and software.
• Experience supporting training activities and mentoring team members.
• A proven track record of delivering operational change in a environment.
• Familiarity with data‑driven decision‑making and reporting.

Thrive in a culture that values…

• Collaboration, knowledge sharing, and continuous learning.
• A supportive team environment where your expertise is valued.
• Opportunities for professional growth and development.
• Working with leading‑edge technology and industry experts.
• Flexibility, autonomy, and the chance to make a tangible impact on client success.

Additional Information

HOW TO APPLY?

In addition to your CV, please add a brief cover letter covering your goals, your current experience in iGaming operations or related fields, and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under “your message to the hiring manager”).

TEAM NAME HERE

Join a passionate, innovative, and diverse team that’s at the heart of driving operational excellence for our clients. We pride ourselves on our collaborative spirit, industry expertise, and commitment to delivering outstanding results. Be part of a group that values your ideas and empowers you to grow and succeed.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.