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Sales Development Representative
Descripción de la vacante
A leading financial institution in Newcastle upon Tyne is seeking a Customer Service Agent for a 6-month contract. This role involves acting as the first point of contact for Personal Loans account holders, ensuring compliance with GDPR while delivering outstanding customer service. Candidates should have prior call centre and customer service experience. The position offers a rate of £15 per hour with opportunities for overtime.
Formación
- Experience in a call or contact centre environment.
- Customer service experience is essential.
- Desirable experience in financial customer service or personal loans.
Responsabilidades
- Act as the first point of contact for Personal Loans account holders.
- Manage customer information in compliance with GDPR.
- Strive for first-outcome resolution in customer service.
Conocimientos
Type: 6‑month contract (Inside IR35) – Rate: £15 per hour (dependent on experience). OT: 1.5× rate; DT: 2× rate. No of positions: 2. Working hours: 37.5 hours per week.
- Acting as the first point of contact for Personal Loans account holders via inbound calls.
- Managing customer information in line with GDPR.
- Deliver outstanding customer service and strive for first‑outcome resolution.
- Work in a fast‑paced environment, ensuring process and procedure compliance.
- Maintain accurate and up‑to‑date customer records.
- Achieve key performance indicators such as average handling time.
- Call centre/Contact centre experience.
- Customer service experience.
- Desirable: Financial customer service experience.
- Desirable: Personal Loans service experience.
- Experience in customer records management.
- Team‑player who collaborates with teammates to deliver outstanding service.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.