Banking Representative - Cambridge

Metro Bank; Hartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent UK bank located in Hartford is seeking individuals for a full-time customer service role. You will provide exceptional service and assist customers in understanding their needs, working collaboratively as part of a team. The position requires meticulous attention to detail and a focus on compliance. The role offers comprehensive training and opportunities for career advancement, along with competitive salary and benefits.

Benefits

Competitive salary

Annual bonus

Healthcare benefits

Career advancement opportunities

Generous holiday allowance

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Proficient in computer skills, including Microsoft Office.
• Experience in handling customer service queries is essential.

Responsibilities

• Provide exceptional customer service by understanding their needs.
• Work collaboratively with the team to meet store objectives.
• Stay updated on regulatory and training requirements.

Skills

Customer relationship management

Attention to detail

Risk assessment

Microsoft Office proficiency

Job description

Responsibilities

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

Working Arrangements & Training

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. Metro Bank Cambridge is a Monday - Friday store. We are currently recruiting for full‑time, 37.5 hours across 5 days. Our colleagues work from 8:45am – 5:15pm OR 9am – 5:30pm every day. If reasonable, we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on‑the‑job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

Qualifications

• Ability to build effective customer relationships in a fast‑paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Company Culture

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services – we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long‑standing relationships.

Benefits

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training to build your knowledge and skills.
• Internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.