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Member Services Specialist – Financial Wellbeing
Job summary
A financial services company in Brentwood is seeking a full-time Customer Service Representative to deliver exceptional service to members. You'll act as the first point of contact, assisting with transactions and inquiries while maintaining regulatory standards. The ideal candidate will have prior customer service experience, strong communication skills, and knowledge of financial products. This role offers a competitive salary and comprehensive benefits including 33 days holiday and pension contributions.
Benefits
Qualifications
- Experience in a Customer Service Representative role, understanding financial products.
- Strong organisational skills to manage multiple priorities.
- Knowledge of complaint handling and supporting vulnerable customers is desirable.
Responsibilities
- Deliver exceptional customer service as the first point of contact.
- Handle customer transactions accurately and manage complaints effectively.
- Contribute to team objectives and support vulnerable customers.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.