Member Services Specialist – Financial Wellbeing

Spider Web Recruitment Ltd; Brentwood; On-site; GBP 24,000 - 29,000; Full time

Job summary

A financial services company in Brentwood is seeking a full-time Customer Service Representative to deliver exceptional service to members. You'll act as the first point of contact, assisting with transactions and inquiries while maintaining regulatory standards. The ideal candidate will have prior customer service experience, strong communication skills, and knowledge of financial products. This role offers a competitive salary and comprehensive benefits including 33 days holiday and pension contributions.

Benefits

Competitive salary

33 days holiday

Pension contributions

Employee extras

Qualifications

• Experience in a Customer Service Representative role, understanding financial products.
• Strong organisational skills to manage multiple priorities.
• Knowledge of complaint handling and supporting vulnerable customers is desirable.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Handle customer transactions accurately and manage complaints effectively.
• Contribute to team objectives and support vulnerable customers.

Skills

Experience in customer service

Excellent verbal and written communication skills

Proactive approach

Technical proficiency with Microsoft applications

Job description

A financial services company in Brentwood is seeking a full-time Customer Service Representative to deliver exceptional service to members. You'll act as the first point of contact, assisting with transactions and inquiries while maintaining regulatory standards. The ideal candidate will have prior customer service experience, strong communication skills, and knowledge of financial products. This role offers a competitive salary and comprehensive benefits including 33 days holiday and pension contributions.