Account Manager

Prospex Recruitment; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading packaging and branding design agency is seeking an Account Manager / Launch Delivery Manager in Hemel Hempstead. This role requires strong project management skills and significant packaging industry experience, ideally within food packaging. The successful candidate will manage projects from conception to completion, ensuring exceptional client service and collaboration with various stakeholders. This position offers a mix of on-site and remote work options.

Qualifications

• Proven account/project management within an agency/design or packaging manufacturers.
• Experience in either the retail/FMCG markets.
• Technical knowledge of printing processes.

Responsibilities

• Full accountability for the packaging project timeline.
• Host milestone meetings and maintain communication with stakeholders.
• Build relationships with clients and seek opportunities to upsell.

Skills

Packaging industry experience

Excellent communication skills

Organizational and time management skills

Team collaboration skills

Job description

Account Manager / Launch Delivery Manager - Packaging

Company: A leading packaging and branding design agency.

Role: This is a project management position where strong previous experience of multiple line project management is key.

Location: Hemel Hempstead - One day based in Hemel Hempstead, and one day based in Witham, 3 days working from home.

Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.

Responsibilities

• Full accountability for the packaging project timeline from design briefing through to production at the factory - Microsoft Project (timings)
• Host milestone meetings: kick-off, design reviews, artwork starts, and post-implementation reviews.
• Sending out all minutes from every call - templates provided
• Manage all projects through the Wave system
• Maintain open and regular communication between stakeholders to ensure clear understanding of project objectives.
• Establish budgets and estimates covering all costs including, creative artwork, artwork, repro, CGI, and plates - creating estimates for all projects and ensuring they stay accurate as the project progresses
• Ensure risks are flagged early and milestones remain on track.
• Maintain category activity plans for visibility of peak volumes and potential clashes. (forward loading)
• Attend weekly client catch‑up calls, providing updates and identifying opportunities for improvement on timings or process
• Build relationships with clients - 121 meetings with your specific brand managers monthly or bi weekly if project heavy
• Seek opportunities to upsell core services - ie, colour lab, photography, creative artwork
• Manage creative artwork with client and studio
• Booking into core and ensuring timelines are met
• Reviewing design work before presenting/sharing with the client
• Manage and organise all print trials for new designs
• Booking into core and ensuring timelines are met - organise pre artwork call to discuss in detail
• Gain approval on Wave and release files to printer
• Attend print trials when possible to do so (as client and design agency attend)

Requirements

• Packaging industry experience - ideally food packaging
• Knowledge of design, retail, brand and packaging
• Proven account / project management within an agency / design or packaging manufacturers
• Experience in either the retail / FMCG markets
• Knowledge of print or repro
• Technical knowledge or printing processes - print and packaging
• Ability to work in the FMCG sector
• Team collaboration skills
• Excellent organizational and time management skills
• Excellent communication skills - both verbal and written

Apply

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words

account manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / launch delivery manager / account coordinator / project coordinator / FMCG / retail