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POST TITLE: Package Manager (Hybrid)

LOCATION: Ealing, London W5

HOURS OF DUTY: 40 hours a week (inclusive of lunch break)

SALARY: £33-37k (dependent on experience)

RESPONSIBLE TO: Service Manager

• Clients & family members
• The AICS Group staff
• Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers.
• Rehabilitation support worker

• An enhanced Disclosure and Barring Service check will be undertaken.
• Maintain confidentiality in respect of the client.
• Able and willing to work flexibly at various locations.

The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager.

All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 year's experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills.

• Complete and update the client's care plan, risk assessment and rehabilitation support workers guide
• Work closely with the client's MDT team to complete all client documentation
• Attend client MDT meetings monthly or as scheduled
• Attend and contribute towards emergency strategy meetings
• Highlight, recognise, and report any safeguarding concerns
• Liaise with client and their professional team regarding rehabilitation goals
• Organise and host all staff team meetings on behalf of your client
• Offer daily and ongoing support to all rehabilitation support worker
• Give clients professional advice, support, and guidance where necessary
• Complete full package reviews with client, case manager and/or professionals when required
• Organise/monitor the day-to-day activities of rehabilitation support worker working with clients
• Create and make amendments to MACH (daily reports) forms using the online system
• Monitor Rehabilitation support workers using the MACH Form (daily reports) systems
• Oversee general client development (Rehab Programme)
• Ensure that client files are compliant to The AICS Group & CQC standards
• Complete a quarterly audit on selected client files
• Keep up to date with CQC legislation regarding standards of care for clients
• Recruitment of appropriate staff to match existing clients' requirements
• Send speculative 'Profile Cards' to clients and/or clients' case manager
• Keep in communication with your clients regarding changes to any company procedures
• Arrange and host team meetings on the clients' behalf
• Complete documents for client files in line with CQC standards
• Visit clients quarterly or when necessary
• Complete client home spot check on clients (including clients from other packages)
• Record and monitor any client complaints

• Assist with the introduction of new rehabilitation support workers to clients & the organisation
• Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries)
• Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration)
• Complete and amend any potential candidate profile cards when required
• Complete quarterly supervisions with all rehabilitation support worker
• Monitor rehabilitation support workers performance according to the organisation's disciplinary policy
• Support all rehabilitation support workers with personal and professional development plans
• Provide as much information as possible to rehabilitation support workers on any potential clients
• Organise client and rehabilitation support workers meet and greets / interviews
• Check and update the Staff Plan system with rehabilitation support workers availability
• Complete and send out weekly or monthly client rotas

• Check timesheets for accuracy and expense claims as and when required
• Confirm rehabilitation support workers weekly hours using the Staff Plan system
• Assist accounts with any payroll amendments, issues, or concerns
• Assist accounts with any invoice amendments, issues, or concerns
• Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary
• Communicate directly with clients regarding any credit control issues, if required

• Taking new referrals over the phone, face to face or via email
• Complete an initial referral form and file for future reference
• Update your client new referral pipeline form
• Send case manager or client the rate schedule, client information sheet and terms of business
• Arrange an initial referral meeting with client, client's representative and/or case manager
• Complete the initial care plan, initial risk assessment and environmental risk assessment
• Communicate directly with recruitment department regarding any recruitment needs
• Communicate directly with the case manager or client's representative regarding potential rehabilitation support workers
• Organise meet & greets / interviews with the rehabilitation support workers and client
• Complete the clients' 'Home folder' and arrange for it to be on site
• Ensure the business has accurate information on all new clients - Case managers, solicitors, funders, other professionals and next of kin
• Clarify expense policy and procedure & emergency shift cover procedure
• Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)