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Senior Customer Service Leader - UK & Europe (Hybrid)
Michael Page (UK)
Sheffield
Híbrido
GBP 53.000 - 58.000
Tempo integral
Há 13 dias

Resumo da oferta

A leading global product supplier is seeking a Senior Customer Service Manager to oversee the UK customer service operations and manage European teams remotely from their Sheffield office. The ideal candidate will have extensive experience in customer service management, strong leadership abilities, and the capacity to implement new technologies to improve customer experience. This role offers a competitive salary of £53,000 - £58,000 plus a performance-based bonus, along with benefits including private medical insurance and 25 days of holiday.

Serviços

25 days holiday plus bank holidays
Private Medical Insurance
Performance-based bonus

Qualificações

  • Experience in a senior customer service management role.
  • Ability to manage European customer service functions remotely.
  • Hands-on experience with technology implementation.
  • Strong stakeholder management skills.

Responsabilidades

  • Direct leadership of UK and European Customer Service functions.
  • Ensure a world-class level of service across all channels.
  • Work closely with warehouse teams for smooth order fulfilment.
  • Implement performance activities against service level agreements.
  • Identify process improvements for efficiency and customer satisfaction.

Conhecimentos

Experience leading similar customer service or contact centre functions
Experience managing or working with European / Global Customer Service or Warehouse teams
Strong people leader
Extensive stakeholder management
Hands on experience with implementing new technologies, AI or Systems

Ferramentas

SAP
Sales-force
Descrição da oferta de emprego
A leading global product supplier is seeking a Senior Customer Service Manager to oversee the UK customer service operations and manage European teams remotely from their Sheffield office. The ideal candidate will have extensive experience in customer service management, strong leadership abilities, and the capacity to implement new technologies to improve customer experience. This role offers a competitive salary of £53,000 - £58,000 plus a performance-based bonus, along with benefits including private medical insurance and 25 days of holiday.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.