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Descripción de la vacante
A leading IT services provider in the UK seeks a Technical Service Delivery Manager to ensure seamless IT service delivery for high-profile customers. The role involves managing incident resolutions, coordinating with technical teams, and building customer relationships. Candidates should have strong expertise in cloud services and service management principles. This position offers an opportunity to drive continuous improvement and ensure customer satisfaction.
Formación
- Expertise in ITSM systems and service management principles.
- Strong understanding of cloud-based services and infrastructure.
- Excellent customer relationship and communication skills.
Responsabilidades
- Ensure operational targets and contractual obligations are met.
- Develop and maintain strong customer relationships.
- Monitor and report on SLAs and performance metrics.
- Identify risks and implement mitigation strategies.
- Drive process improvements for service delivery.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.