IT Team Manager

Spectrum It Recruitment; Poole; On-site; GBP 40,000 - 50,000; Full time

Job summary

An IT services company near Poole is seeking an enthusiastic On-site Team Manager. In this role, you will lead a team of Service Desk and Infrastructure Engineers, ensuring they deliver excellent support and meet service targets. The ideal candidate should have proven experience managing IT teams in a busy environment and strong leadership skills. This position offers a chance to foster team development and improve service delivery through effective management.

Qualifications

• Proven experience managing IT teams.
• Strong leadership abilities.
• Good understanding of ITIL processes.

Responsibilities

• Manage and support a team of 12+ engineers.
• Ensure daily tasks and updates are completed on time.
• Deliver excellent customer service and maintain satisfaction scores.
• Handle major incidents and solve complex technical problems.
• Create team rotas and track attendance.
• Lead team meetings and one-to-one reviews.

Skills

Managing IT teams in a busy environment

Leadership and communication skills

Understanding of ITIL processes (Foundation V3 or above)

Ability to prioritise and stay calm under pressure

Job description

Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you!

You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently.

You'll need to be eligible for SC Clearance to be considered for this role

Skills and experience required:

• Proven experience managing IT teams in a busy environment
• Strong leadership and communication skills
• Good understanding of ITIL processes (Foundation V3 or above)
• Ability to prioritise and stay calm under pressure

Role requirements:

• Manage and support a team of 12+ engineers.
• Make sure all daily tasks, updates, and backups are completed on time.
• Deliver excellent customer service and maintain high satisfaction scores.
• Handle major incidents and help solve complex technical problems.
• Create team rotas and track attendance.
• Lead team meetings and one-to-one reviews.

Encourage continuous improvement and share knowl...