IT Service Delivery & Vendor Governance Lead

A&O Shearman; Northern Ireland; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading international law firm in the UK is seeking an experienced IT Service Delivery Manager to oversee relationships with service providers and ensure performance against defined SLAs and KPIs. The ideal candidate will have 10 years of experience and a strong understanding of ITIL. This role offers flexible hybrid working arrangements and a comprehensive benefits package including private medical insurance and occupational pension scheme.

Benefits

Private medical insurance

Occupational pension scheme

Mental health resources

Qualifications

• 10 years experience as an IT Service Delivery Manager.
• Experience managing multiple IT outsourced contracts.
• Strong understanding of data privacy and compliance frameworks.

Responsibilities

• Establish and maintain relationships with service providers.
• Manage service provider performance and contracts.
• Monitor and analyze KPIs and service improvement opportunities.

Skills

ITIL framework understanding

Analytical skills

Relationship management

Communication skills

Technical infrastructure knowledge

Job description

A leading international law firm in the UK is seeking an experienced IT Service Delivery Manager to oversee relationships with service providers and ensure performance against defined SLAs and KPIs. The ideal candidate will have 10 years of experience and a strong understanding of ITIL. This role offers flexible hybrid working arrangements and a comprehensive benefits package including private medical insurance and occupational pension scheme.