ICT ServiceDesk Manager: Service Delivery & On-Call

County Durham & Darlington NHS Foundation Trust; Tees Valley; On-site; GBP 40,000 - 50,000; Full time

Job summary

An NHS Foundation Trust in Tees Valley is seeking an ICT Customer Services Manager to ensure effective IT service delivery across the organisation. The role involves managing the ICT ServiceDesk and ensuring compliance with ITIL standards while supporting staff and patients. Ideal candidates will have extensive ICT management experience, relevant qualifications, and excellent leadership skills. This is a fulltime position offering a chance to contribute to healthcare IT.

Qualifications

• Experience managing a busy ICT ServiceDesk with various technologies.
• Knowledge of best practices in Information and Communications Technologies.
• At least 5 years supporting and managing ICT.

Responsibilities

• Manage ICT ServiceDesk services Trustwide.
• Ensure effective coordination between IT teams.
• Produce timely reports on ICT team performance.
• Manage IT procurement, billing and inventory.

Skills

Knowledge of ICT support

Prince 2 Project management

Education

Educated to degree level or equivalent

Relevant industry standard qualifications

Job description

An NHS Foundation Trust in Tees Valley is seeking an ICT Customer Services Manager to ensure effective IT service delivery across the organisation. The role involves managing the ICT ServiceDesk and ensuring compliance with ITIL standards while supporting staff and patients. Ideal candidates will have extensive ICT management experience, relevant qualifications, and excellent leadership skills. This is a fulltime position offering a chance to contribute to healthcare IT.