Jobs at Slack in United Kingdom

Userled is looking for an Onboarding Specialist to help us scale as we grow to 1,000+ customers. Following a £4M seed round, we’ve 10x’d our ARR this year. Over the past 12 months, we’ve onboarded some of the biggest names in B2B SaaS (e.g., Canva, Pigment). In this role, you’ll report to the Head of Customer Success and focus primarily on onboarding and product training.

What You’ll Do

• Jump into client demos to support pre-sales conversations and help the sales team close strategic deals when needed.
• Design tailored onboarding plans by understanding each customer’s goals, setup, and use cases - ensuring they see value quickly.
• Deliver engaging product training sessions and workshops to drive adoption and empower customers to succeed with Userled.
• Create scalable onboarding resources (videos, guides, FAQs, email templates) to reduce friction and make learning intuitive and self-serve.
• Be the go-to person during onboarding, managing communication via Slack and other channels to resolve issues fast and with a personal touch.
• Collaborate cross-functionally with Product, Tech, CS, and Sales to improve the onboarding journey and share customer insights.

Who You Are

• Customer-obsessed: You love helping people succeed and have experience in a customer success role.
• Startup-ready: You’re scrappy, proactive, and thrive in fast-moving environments. You build playbooks, not just follow them.
• A great communicator: Whether on Zoom or Slack, you’re clear, concise, and persuasive. You make complexity feel simple.
• Tech-savvy and curious: You love learning new products and can confidently demo or explain software to customers.
• Detail-oriented but fast: You sweat the details while keeping things moving. You’re organized and efficient under pressure.
• Experience in Martech, SalesTech, or SaaS Growth.

Why Join Userled?

• Impactful Work: Be part of a fast-growing company where your content will directly shape the brand and influence enterprise-level decision-makers.
• Innovative Environment: Join a forward-thinking team that values creativity and experimentation. You’ll have the opportunity to take creative risks and bring bold, innovative ideas to life.
• Growth Opportunities: With our rapid expansion, you’ll have ample opportunities to grow your career, learn new skills, and take on more responsibility.
• Industry Leadership: Help position Userled as a media leader in the enterprise sales space, driving thought leadership and engaging top-tier companies.
• London-Based, Hybrid Work Model: Enjoy the flexibility of working from home, while being part of a collaborative and connected team.
• Competitive Compensation & benefits: We offer a competitive salary, performance-based incentives, 25 days and local holidays to relax and fuel up! Apple hardware and a budget for desk amenities, Team events in London, Team off-site in fun places! (We've been to Bath and Corfu so far), A cool office in central London (Shoreditch/Old Street) with access to a private gym!

Hiring Process

• Hiring Manager Interview: An introductory conversation with Tristan (Co-founder & CPO) to learn about your experience and fit.
• Case Study: Showcase your skills and approach to real-world content challenges.
• Culture Fit Interview: A final discussion to ensure alignment with our values and team dynamics.