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The role involves responding promptly and effectively to reactive maintenance issues and help desk requests, conducting technical surveys, and reporting findings to the Supervisor.

As a Shift Engineer, you will coordinate client requests, manage enquiries and complaints, and carry out authorised follow-up actions to resolve issues.

You will also identify and implement improvements to enhance service delivery, diagnose electrical and mechanical faults, perform minor installations, and maintain lighting and distribution systems.

All duties must be carried out in accordance with company procedures and client requirements.

Key Responsibilities

• Perform Planned Preventive Maintenance (PPM) according to schedules, ensuring engineering standards and plant reliability are maintained.
• Maintain accurate records and documentation for all electrical and mechanical PPM and plant activities.
• Respond promptly to electrical and mechanical reactive maintenance issues and help desk requests.
• Conduct technical surveys of systems and report findings to the Supervisor.
• Coordinate initial actions in response to client requests.
• Diagnose electrical and mechanical faults arising from PPM or reactive maintenance.
• Carry out minor installation works, repairs, and maintenance of lighting and distribution systems.

Professional and Personal Competencies/Qualifications

• City & Guilds Parts 1 & 2 (Electrical Installation 2360) or equivalent.
• 18th Edition IEE Wiring Regulations certification or equivalent.
• City & Guilds Part 3 (Electrical Installation 2360) or equivalent.
• City & Guilds 2391 (Inspection & Testing) – preferred but not essential.
• Previous experience in business-critical environments.
• Strong communication skills, both verbal and IT-based.
• Experience using computer-based PPM management systems.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.