Reception Team Leader

ISS UK Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility management company in London is seeking a dynamic Reception Team Leader to manage a team at their Canary Wharf Head Office. Responsibilities include coordinating operations, managing team performance, and ensuring a five-star customer experience. The ideal candidate should have experience in team management and customer service, demonstrating excellent communication skills. This role offers a competitive salary and benefits within a vibrant culture.

Benefits

Excellent salary and benefit package

Friendly and vibrant culture

Qualifications

• Previous experience leading or managing a team in a customer-facing environment.
• Excellent communication skills, both written and verbal.
• Organized, motivated, and able to work under pressure.

Responsibilities

• Coordinate day-to-day operations promoting a ‘One Team’ ethos.
• Manage a team of 3 ensuring compliance with ISS procedures.
• Take ownership of onsite SOPs and maintain operational performance reports.

Skills

Team management

Excellent communication

Organizational skills

Customer service

Tools

MS Office

Job description

ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people.

We are seeking a dynamic Reception Team Leader to lead a large team and provide a seamless and effective customer journey. The role is based at our Head Office and flagship workspace in Canary Wharf. Our Head Office team are imperative to the success for our business. We are looking for someone to lead a successful and happy team, demonstrating the highest quality workplace experience to our internal and external stakeholders.

Your duties will include.

• To coordinate day-to-day operations between business areas promoting a ‘One Team’ ethos across all service lines.
• To Manage a team of 3 ensuring that all ISS Global procedures, policies and standards are met, providing a five-star workplace experience.
• Take ownership and maintain the onsite SOPs/New Starter guides, ensuring all information is up-to-date and relevant to each role and produce monthly operational performance reports.
• Champion HSEQ, and Corporate Responsibility within the Service team.
• Creating a positive, engaging and dynamic workplace experience and always ensure high visibility.

To be successful in this role you will need

• Previous experience leading or managing a team in a customer facing environment.
• Have excellent communication skills, both written and verbal.
• Be organised, motivated, committed and able to work under pressure.

The ideal candidate will have previous experience managing a Front of House Team and have the relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office).

Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary; benefit package and we pride ourselves on our friendly and vibrant culture.