Receptionist / Host

ISS; London; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading facility management company in London seeks a Receptionist to welcome visitors, manage meeting room bookings, and support hospitality during events. The ideal candidate will have significant customer service experience, strong communication skills, and the ability to work independently and as part of a team. Benefits include opportunities for career development in an inclusive environment.

Qualifications

• Experience in customer-facing roles such as hotel or retail.
• Friendly, approachable, and professional personality.
• Ability to adapt and learn quickly in a fast-paced environment.

Responsibilities

• Welcoming and assisting visitors at reception.
• Booking and setting up meeting rooms.
• Delivering food to meeting rooms during events.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Positive attitude

Problem-solving

Job description

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Your main responsibilities will include welcoming and assisting visitors, booking and setting up meeting rooms, and carrying out regular floor checks to ensure lighting, heating, and general comfort.

You will also support hospitality by delivering food to meeting rooms, and occasionally assist with ad hoc events such as day meetings or board events, with overtime for any evening activity.

This is an admin-focused role requiring attention to detail and confidence in using workplace systems, ideal for someone with a positive attitude, capable of maintaining a professional and welcoming environment even on quieter days.

Key Responsibilities

• Open, close, and man Reception desks during operational hours, delivering professional customer service
• Ensure HSEQ and COSHH compliance, updating ISS documents like SOPs and H&S records
• Monitor, report, and log tasks, supplier activities, and service delivery per onsite guidelines
• Support meetings and events on-site, including hospitality, housekeeping, and porterage as needed
• Respond flexibly to shift patterns, covering colleague absences and ad-hoc support at other ISS locations
• Maintain office areas to ISS and client standards, ensuring all client requests are met courteously and efficiently
• Build and maintain strong relationships with clients, stakeholders, contractors, and team members

Professional and Personal Competencies/Qualifications

• Experience in customer-facing roles, such as hotel or retail, transferable skills valued
• Friendly, approachable, and professional personality
• Strong communication and interpersonal skills
• Ability to adapt and learn quickly in a fast-paced environment
• Team player with the ability to work independently when needed
• Customer service-focused with a proactive problem-solving attitude
• Flexible, reliable, and able to manage multiple priorities

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.