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Customs Operations & Compliance Manager
Job summary
A leading global recruitment agency is seeking an experienced Customs Operations & Compliance Manager. This role involves overseeing end-to-end customs compliance and cross-border operations, ensuring efficient movement of goods in the UK and EU for a major retail and entertainment company. You will manage customs activities, maintain documentation, and lead a customs team while working closely with logistics partners. A proactive approach and strong experience in customs operations are essential. Hybrid working is available with some travel required.
Benefits
Qualifications
- Strong experience in customs operations, duty management, or freight forwarding.
- Knowledge of import regulations, documentation and supply chain processes.
- Solid people management experience.
Responsibilities
- Oversee customs clearance, duty accuracy and product classification.
- Manage customs procedures and documentation.
- Liaise with global logistics partners to support efficient goods movement.
- Lead and develop the customs team, ensuring compliance.
- Support budgeting, reporting, audits and continuous improvement.
Skills
Temp - 3 months
Hybrid - 4 Days
Competitive Rate
We're seeking an experienced and immediately available Customs Operations & Compliance Manager to oversee end-to-end customs compliance and cross-border operations for a major global retail and entertainment company. This role ensures smooth, efficient and compliant movement of goods across the UK and EU, supporting a high-volume Direct-to-Consumer operation.
You’ll lead customs activities, ensuring accurate classifications, documentation and duty management, while partnering with Buying, Merchandising and Supply Chain teams. Managing one direct report, you’ll work closely with logistics providers, regulatory bodies and internal stakeholders.
- Oversee customs clearance, duty accuracy and product classification
- Manage customs procedures (incl. bonded warehouse, CFSP, AEO) and documentation
- Liaise with global logistics partners to support efficient UK / EU goods movement
- Lead and develop the customs team, ensuring compliance with HR and H&S standards
- Support budgeting, reporting, audits and continuous improvement initiatives
- Strong experience in customs operations, duty management or freight forwarding
- Knowledge of import regulations, documentation and supply chain processes
- Confident managing stakeholders across multiple regions
- Solid people management experience
- Retail or consumer product experience beneficial
Some UK / EU travel required; hybrid working available.
If you're a proactive customs specialist ready to lead a key compliance function, we’d love to hear from you.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.