Customs Operations & Compliance Manager

Impact Recruitment Group Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global recruitment agency is seeking an experienced Customs Operations & Compliance Manager. This role involves overseeing end-to-end customs compliance and cross-border operations, ensuring efficient movement of goods in the UK and EU for a major retail and entertainment company. You will manage customs activities, maintain documentation, and lead a customs team while working closely with logistics partners. A proactive approach and strong experience in customs operations are essential. Hybrid working is available with some travel required.

Benefits

Competitive rate

Hybrid working option

Qualifications

• Strong experience in customs operations, duty management, or freight forwarding.
• Knowledge of import regulations, documentation and supply chain processes.
• Solid people management experience.

Responsibilities

• Oversee customs clearance, duty accuracy and product classification.
• Manage customs procedures and documentation.
• Liaise with global logistics partners to support efficient goods movement.
• Lead and develop the customs team, ensuring compliance.
• Support budgeting, reporting, audits and continuous improvement.

Skills

Experience in customs operations

Duty management

Stakeholder management

People management

Job description

Customs Operations & Compliance Manager

Temp - 3 months

Hybrid - 4 Days

Competitive Rate

We're seeking an experienced and immediately available Customs Operations & Compliance Manager to oversee end-to-end customs compliance and cross-border operations for a major global retail and entertainment company. This role ensures smooth, efficient and compliant movement of goods across the UK and EU, supporting a high-volume Direct-to-Consumer operation.

The Role

You’ll lead customs activities, ensuring accurate classifications, documentation and duty management, while partnering with Buying, Merchandising and Supply Chain teams. Managing one direct report, you’ll work closely with logistics providers, regulatory bodies and internal stakeholders.

Key Responsibilities

• Oversee customs clearance, duty accuracy and product classification
• Manage customs procedures (incl. bonded warehouse, CFSP, AEO) and documentation
• Liaise with global logistics partners to support efficient UK / EU goods movement
• Lead and develop the customs team, ensuring compliance with HR and H&S standards
• Support budgeting, reporting, audits and continuous improvement initiatives

About You

• Strong experience in customs operations, duty management or freight forwarding
• Knowledge of import regulations, documentation and supply chain processes
• Confident managing stakeholders across multiple regions
• Solid people management experience
• Retail or consumer product experience beneficial

Additional Info

Some UK / EU travel required; hybrid working available.

If you're a proactive customs specialist ready to lead a key compliance function, we’d love to hear from you.